FAQs

Questions?

Thank you for visiting Paper Circle! We would love to hear from you. Please visit our ‘contact us’ page or send an email to:  info@papercircle.ca We respond to all email inquiries within 30mins to 2 hours during business hours Hours: Monday – Friday 9:00- 5:30 Pacific Standard Time.

*Closed on Canadian Statutory Holidays

 

Does Paper Circle sell samples?

Customer satisfaction is of utmost important to us at Paper Circle.  Single product samples can be purchased directly on our website. There are no minimum qty’s required for any of our DIY invitations materials, we want you to be able to purchase just what you need to ensure that you are receiving the exact colours and products that you require to create samples and invitations. Sample orders (sub-total less that $12) will be shipped by Canada Post letter-mail, there is no tracking information available for this service.

We are happy to mail up to 8 paper colour swatches and 2 wax seal swatches at no charge, please email us @ info@papercircle.ca with your selections.

 

How much is shipping and handling?

We are pleased to offer affordable, flat rate shipping based on the order-subtotal to addresses in Canada!   Transit times are calculated on business day service, please calculate additional days for weekends and Stat holidays.  For international orders, please contact us at info@papercircle.ca. We will be happy to provide you with a shipping quote.

British Columbia

Order  Ground Express Priority
Subtotal (1-5 days) (1-3 days) (1-2 days)
$0-12 $4** $12 $15
$12-30 $8* $14 $21
$30-60 $9* $15 $23
$60-100 $10* $17 $25
$100-200 $11* $19 $27
$200-250 $13* $21 $29
$250+ Free N/A N/A

Please note: the above shipping transit times are an estimate only and may be shorter or longer depending on your geographical location. For Express and Priority service to non-urban and/or rural areas, an extra business day is required.  Priority service may not be available to all addresses.

* One business day ground parcel service for the Lower Mainland (Order sub-total over $12)

** Sample orders (or orders sub-total less that $12) will be shipped by Canada Post letter-mail, there is no tracking information available for this service and may take 1 to 2 business longer for delivery.

 

Canada (Outside of British Columbia)

Order  Ground Express Priority
Subtotal (4-6 days) (2-3 days) (1-2 days)
$0-12 $4** $20 $26
$12-30 $12 $26 $35
$30-60 $13 $34 $44
$60-100 $14 $38 $53
$100-200 $15 $47 $65
$200-250 $16 $56 $75
$250+ Free N/A N/A

Please note: the above shipping transit times are an estimate only and may be shorter or longer depending on your geographical location.  For Express and Priority service to non-urban and/or rural areas, an extra business day is required.  Priority service may not be available to all addresses.

** Sample orders (or orders sub-total less that $12) will be shipped by Canada Post letter-mail, there is no tracking information available for this service and may take 1 to 2 business longer for delivery.


When can I expect to get my order?

All product on our website are in-stock 95% of the time and orders will take approximately 1- 2 business days to process.  Please allow additional time for shipping.  We use Canada Post and Purolator Express to ship our orders.  If a product is temporarily out-of-stock, replenishment inventory will be available within 1 to 1-1/2 weeks.  Please allow 4 to 8 weeks for re-stocking of rhinestone buckles, ribbon and wax seals.

A signature is required for all orders sent to a business address.  Residential deliveries don’t require a signature, please email us at info@papercircle.ca if you wish to have a signature required on delivery.  Paper Circle is not responsible for lost packages once Canada Post or Purolator reports a delivered status.

In the unlikely even of product damage upon arrival, please hold on to all shipping package materials and contact customer service within 48 hours of delivery at info@papercircle.ca


 

What is your return policy?

We at Paper Circle have carefully selected our products considering both quality and affordability. We have tried our best to represent each product to its full potential, but we acknowledge that there may be slight variations in colour and texture due to differences in computer monitors. We strongly encourage customers to order samples to ensure that the invitations materials you wish to order are the right colour.

We are pleased to offer a 30-day window for returns on most items*. If you are dissatisfied with your purchase, we will be happy to exchange the merchandise or issue a refund less shipping and handling costs. Please contact us at info@papercircle.ca within 48 hours of receiving your order and state the reasons for your pending return. We will send important instructions on how to address and re-pack your unwanted product. All returned merchandise MUST arrive in the condition that you received it in and in appropriate packaging. We are unable to accept products that are creased, bent or damaged in anyway during the shipping process. Paper Circle is not responsible for lost parcels. We recommend using insured, trackable shipping methods through FedEx, UPS, Purolator or Canada Post.

*Please note that all Japanese and Cotton decorative paper sheets, custom cutting, sale items and special orders are non-returnable or exchangeable.

Credit card transactions will be refunded once we have received and reviewed returned merchandise. Please allow up to 5-10 days for the refund to appear on your credit card statement. Please contact us at info@papercircle.ca if you have any questions regarding returns.